Refund & Exchange Policy
The Company offer a twenty-eight day exchange policy (subject to conditions). As follows:
The Company will not accept goods returned that are found NOT to be faulty or because the customer does not require them. This includes all mail order & Internet transactions that fall outside the 'The Distance Selling Regulations'.
" Under the 'Distance Selling Regulations' you have a seven day cooling off period. Please view the following website for further details: (Note: You will be leaving www.lunneys-electrical.com) : http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations
The Company will within a period of 28 days exchange or refund in full any product that is found to have a confirmed fault or defect. This is subject to the goods not being misused or damaged in anyway. All products must be returned with all components. (Instruction booklet, remote control packaging leads etc). Refunds & Exchanges will not be carried out until the product has been returned in its original packaging with ALL accessories. & instructions
In case the product is faulty and if you are not in any of these postcodes (BT), the product will need to be serviced by the local repair agent and we will not be liable for collection and delivery charges from these postcodes in case the item needs to be exchanged within 28 days
Thereafter, all confirmed faults would be repaired within the period and terms of the Manufacturers' warranty.
This does not affect your statutory rights.
Any goods returned undeliverable will be subject to a £15 charge to cover the cost of postage. This will be deducted from the amount refunded.
All refunds issued will be the same as the tender type, however if this is not possible a cheque refund will be raised via our Head Office.
We full respect your right to privacy and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer will be treated with the highest standards of security and confidentiality.
Collection and use of personal information
We do not collect any personal data about you on this website, apart from information which you volunteer. Any information which you provide in this way is not made available to any third parties. We guarantee that all individually identifiable information is kept confidential.
For general web browsing no personal information is revealed to us. We do record personal information that is voluntarily provided, such as your name and email address when you submit a question through the Contact Us page.
The information that you provide to us, such as your name, postal address, telephone number and email address, is used to process your order and to provide a fast and convenient service to you.
Periodically we may also send out emails to inform registered users about new products or special offers that we think might be of interest to them.
Collection and use of technical information
We do track general information about people visiting our website for statistical purposes. This does not include any personal information. This information is only used to determine the composition of our visitors and to record common behavior.
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