Contact Us / Terms
Lunneys are a family owned business, established Portadown (N. Ireland) in 1967 by John Lunney.
From humble beginnings Lunneys, now controlled by John's son David, have built a successful business supplying audio visual, electrical appliances and kitchens, with branches in Banbridge and a new 11,500 square ft superstore is now open in Portadown.
As a member of Europe's largest electrical buying group and the fact we have purchased our premises over the years, helping to keep our overheads low, means that we can offer you better deals than the multiples. Fact.
With our massive selection of all the top brands and our own stock holding, we can offer our customers same or next day dispatch.
With professional, well mannered and well informed staff, we make our customers fell as important as indeed they are, not only at the time of purchase but equally important with our after sales service.
PRICE, QUALITY, SERVICE....
at Lunneys you will get all three.
Call the Lunneys Helpline for concerns, product questions, or anything else.
Lunneys Electrical Banbridge
5-7 Downshire Place
Lunneys Electrical Portadown
28 Carrickblacker Road
Please direct all inquiries via email: Email Now
We’re here for you 24 hours a day - 365 days a year.
Refund & Exchange Policy
The Company offer a twenty-eight day exchange policy (subject to conditions). As follows:
•The Company will not accept goods returned that are found NOT to be faulty or because the customer does not require them. This includes all mail order & Internet transactions that fall outside the 'The Distance Selling Regulations'.
" Under the 'Distance Selling Regulations' you have a fourteen day cooling off period. Please view the following website for further details: (Note: You will be leaving www.lunneys-electrical.com) : http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations
•The Company will within a period of 28 days exchange or refund in full any product that is found to have a confirmed fault or defect. This is subject to the goods not being misused or damaged in anyway. All products must be returned with all components. (Instruction booklet, remote control packaging leads etc). Refunds & Exchanges will not be carried out until the product has been returned in its original packaging with ALL accessories. & instructions
•In case the product is faulty and if you are not in any of these postcodes (BT), the product will need to be serviced by the local repair agent and we will not be liable for collection and delivery charges from these postcodes in case the item needs to be exchanged within 28 days
•Thereafter, all confirmed faults would be repaired within the period and terms of the Manufacturers' warranty.
•This does not affect your statutory rights.
•Any goods returned undeliverable will be subject to a £15 charge to cover the cost of postage. This will be deducted from the amount refunded.
All refunds issued will be the same as the tender type, however if this is not possible a cheque refund will be raised via our Head Office.
We full respect your right to privacy and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer will be treated with the highest standards of security and confidentiality.
Collection and use of personal information.
We do not collect any personal data about you on this website, apart from information which you volunteer. Any information which you provide in this way is not made available to any third parties. We guarantee that all individually identifiable information is kept confidential.
For general web browsing no personal information is revealed to us. We do record personal information that is voluntarily provided, such as your name and email address when you submit a question through the Contact Us page.
The information that you provide to us, such as your name, postal address, telephone number and email address, is used to process your order and to provide a fast and convenient service to you.
Periodically we may also send out emails to inform registered users about new products or special offers that we think might be of interest to them.
Collection and use of technical information
We do track general information about people visiting our website for statistical purposes. This does not include any personal information. This information is only used to determine the composition of our visitors and to record common behavior.
If you do not want to receive emails from us then you can unsubscribe at any time by emailing firstname.lastname@example.org
When you shop with us, you are covered by the PriceRunner Buyer Protection. This means that your purchase is protected up to £ 5,000 if something goes wrong in connection with your purchase. The Buyer Protection scheme costs nothing and applies to all registered PriceRunner members.
Even if you are not already a PriceRunner member but you have reached our website through them, your purchase can still be covered by the Buyer Protection. All you have to do is register within one hour of making your purchase. Becoming a member costs nothing and takes less than three minutes! Become a PriceRunner member for free
In order for the Buyer Protection to apply, the order must be addressed to you personally. You are entitled to compensation if things go wrong; for example, the product is broken, an individual product is missing on delivery, the product is faulty or the goods are not delivered.
Compensation is only paid for purchase costs, shipping costs and any direct financial damage you have suffered as a customer. No compensation is paid for any other direct or indirect costs, depreciation or loss of revenue.
On PriceRunner, you can find a list of categories that are not covered by the Buyer Protection as well as the complete terms that apply.
FOR ALL CONTRACT AND TENDER INQUIRIES PLEASE CONTACT CATHAL IN PORTADOWN.
Lunneys Electrical Portadown
28 Carrickblacker Road
Please direct all inquiries via email: Email Now
Retailer: Lunneys Electrical Discount Stores
Consumer: A person buying not in connection with a trade or business
Prices: The cost of an item or items as agreed with the retailer.
By using this site indicates your acceptance of these terms and conditions.
All our prices are shown in £ sterling and include VAT at the current rate. Prices may be changed without notice.
No contract is created until we have dispatched your order. Once an order has been dispatched there is a binding sale contract between the retailer and the customer. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and therefore there will be no contract between the retailer and consumer. We will instead alert you as soon as possible and cancel / refund any payment. Prices quoted are subject to stock availability.
Payment methods and security
Payment can be made by Visa, Master Card, via our secure payment provider, ERMS, we also accept PayPal payments
We take every precaution to protect your information both online and offline.
Your credit card details are verified by ERMS secure gateway, which means that we do not have access to your credit card details at any point during the payment process.
All customers must be verified before it is approved for shipment. Most of the time the order goes through without any issue, but LUNNEYS ELECTRICAL reserves the right to hold a shipment in case of suspicious activity relating to fraud, misuse of credit cards or fake identity. We apologise if your order is delayed if it is flag by our procedure, but we will ensure that if verification is required, we will contact you as soon as we can so we can ship out your order faster. Furthermore, if there are any concerns, you can always email us at email@example.com
As online shopping grows, unfortunately so does fraud. We thank you for your cooperation.
Our aim is to deliver most goods ordered within 5-7 working days from the date of the order being accepted however, this may be longer for some large appliances. Most goods can be delivered free to Mainland UK, however not all larger goods are available to UK mainland addresses (for example, large items such as washing machines, fridge freezers etc. cannot be delivered to Scotland or the Islands). Other items such as vacuum cleaners, televisions, home cinema etc., can be delivered nationwide.
You will be advised if delivery is not available to your location when you enter your delivery address.
If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the manufacturer, you will be contacted to confirm delivery arrangements. We will keep you up to date with the progress of your order if the item is delayed for any reason.
If you decide not to continue with the order, any payment you have made will be re-credited to your account within 30 days of the order being cancelled. This does not affect your statutory rights.
It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carrier’s consignment note when you sign for the goods. Any damage must be reported to us by phone or e-mail within 3 days of delivery.
Product images, descriptions and specifications are shown for guidance and illustration purposes only. Colours may appear slightly different on screen compared to viewing the item in person. For more detailed information and specification contact the manufacturer. Some products may require set-up and/or assembly; for example, TV's, Soundbars and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc. Please read all installation instructions before attempting an install.
If you are unable to set-up, assemble or install a product yourself, you are advised to contact a competent person.
Recycling of electrical and electronic equipment
Buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest.
You can also find local recycling points for your old electricals at https://www.recycleyourelectricals.org.uk/electrical-recycling-locator/
Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly.
Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world.
Discover the impact of reusing and recycling your electricals here Recycle Your Electricals campaign (logo + link to website www.recycleyourelectricals.org.uk). What can I recycle?
Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.
You’ll find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them. [crossed out wheelie bin symbol].
As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet.
Every year, we collect, reuse and recycle thousands of tonnes of old electrical and electronic equipment..
We take all your old electricals to a recycling plant for processing and separate into individual materials, so they can be turned into new, more useful things. Watch this film about how your old electricals are recycled.
Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more at Regulations: waste electrical and electronic equipment (WEEE) - GOV.UK (www.gov.uk)
We’re proud to be working with the national Recycle Your Electricals campaign.
All our products are supplied with a (1 year minimum) manufacturer’s guarantee that is valid from the date of delivery. These guarantees cover domestic use only and do not cover faults caused by accidental damage, misuse or neglect. Any product offered with an extended warranty which is more than 1 year, may have this underwritten by a third-party insurance company.
If your product is offered with a guarantee of more than 1 year, it is your responsibility to register this with the manufacturer and obtain a certificate number. This registration must be done within 90 days of purchase.
Our site may contain links to other sites, Lunneys Electrical are not responsible for the privacy practices or the content of these websites.
The Lunneys Electrical site collects certain contact information (such as email addresses). We use this information to send orders and information about those orders to our customers and to let you know about special offers. You can opt not to receive such information by sending us an email: firstname.lastname@example.org
The Lunneys Electrical website has security measures in place to prevent the loss, misuse and alteration of customer information. These include securing forms with SSL and digital certificates, physical security, network firewalls and regular data backups.
We pride ourselves on our high standards of customer care. However, if you feel you have an issue that you would like to discuss with us please speak to one of our Customer Services team on 028 406 62223. Or you can email us at email@example.com
Please provide as much detail of your complaint as possible, including product details and dates and times of communication with our company where applicable.
We do our best to respond to complaints within 3 working days. In the unlikely event that your complaint is not resolved within 7 working days, we will also keep you informed of the progress of your complaint.
Cancellation & Returns
If you wish to cancel your order prior to despatch, you must email us first at firstname.lastname@example.org and wait for a cancellation email.
You have the right to cancel your order within seven working days from date of delivery and return the goods supplied to us for a full refund. You must notify us in writing or by email within the seven days of your intention to cancel the contract. If you cancel your order, any goods supplied must be returned to the retailer at your own expense within 7 days of your notice to cancel.
Providing the goods are returned unused, unopened, in original condition, complete with all packaging, in an "as new" condition and all accessories and leads including any free gifts you will receive a full refund, less any delivery and/or collection charges, within 30 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 7 days after the purchase date. These Conditions do not affect your statutory rights.
Returned goods not complying with this may be rejected or subject to a minimum of 25% deduction from any refund. Please note that if you cancel an order, which has been processed and dispatched or if you refuse delivery of your item from the courier, you will be refunded the value of the goods less the return costs. The 7-day period does not start until the day after receipt of the goods by the customer. Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.
Lunneys Electrical will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer.
In the unlikely event that your product develops a fault within 7 days of receipt, please contact us to arrange return and inspection. We will usually exchange or refund the item provided it is still 'as new' and the fault has not been caused by accident, misuse or neglect.
If your product develops a fault after the 7 day period but within the manufacturers guarantee period, we will arrange to have the item repaired.
For large and/or less portable items, we will arrange for a manufacturer approved engineer to visit you and repair your item free of charge.
This does not affect your statutory rights.
If you need further information and advice on any of the above, please contact the Lunneys Electrical Customer Service team